Billing and Payment Policy

Customer can securely checkout the order using payment methods below:

  • Credit Cards (Amex, Visa, MasterCard, Discover, JCB, Elo, Diners Club)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

If you’re having trouble checking out, please email us at support@b-shoji.com so we can help.

F.A.Q
Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? – Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Do you check for fraudulent cards? – When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The shopify system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Is shopping at b-shoji.com safe? - Communication between you, us and shopify is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the shopify server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at b-shoji.com
as safe as possible

How do we protect the Buyers Data? – The shopify software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to b-shoji.com, they are stored on the shopify server in an encrypted format.

Is the transaction Real-Time? – All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to our payment service providers to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Can I change my order? – If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.

Sales Tax
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.